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We're Here to Help

The Reef Magic Pontoon facility caters for all ages and abilities, and we welcome guests with high support needs who travel with a carer. Our catamaran, Reef Magic III has a wheelchair accessible bathroom (including shower and toilet), and is pram friendly with ramp access and wide aisles.

Onboard our vessels all safety information is provided in printed text and in audio form. Languages offered on activities and tours are English only.

We welcome all guests with vision and/or hearing impairment and can provide assistance in getting onto our vessels/vehicles. We also welcome guests with high support needs who travel with a carer. All dietary requirements can be accommodated with additional options if not catered for on the menu.

Our Reservations team are happy to assist with any enquiries you may have in regards to accessibility and activity options on the pontoon. To contact them, please click here.

Dry Activities

We have a range of “dry activities” so you can experience the reef without even getting wet. These include our Semi-Submersible and Glass Bottom boat tours, both with interactive commentary, we have an underwater observatory with fish feeding demonstration, plus the opportunity to take an affordable reef-scenic helicopter flight. We also have a large sundeck with lounges so you can kick back and take in the panoramic views of the coral sea. The new pontoon (launching late feb 2022) will be fitted with a wheelchair sized platform that can be lowered into the water.

All office spaces and shops owned by Experience Co are meeting requirements for mobility and access within the NCC.

Experience The Great Barrier Reef

Join us for the day and experience the magic for yourself. We’re cruising from beautiful Cairns every day so come and visit us today, what are you waiting for?

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